Frequently Asked Questions
Our Jewelry
Goplexy is an online shopping platform operated by MOVFLARE INC, a U.S.-based company located in Sheridan, Wyoming.
We provide customers with a convenient online shopping experience, offering carefully selected products and customer support throughout the purchasing process.
You can contact our customer service team by email or phone.
Email: info@goplexy.com
Phone: +1 (512) 366-0741
We will do our best to respond to customer inquiries as soon as possible.
Payment & Shipping
Available payment methods are displayed during checkout.
Depending on your location and the payment options available at the time of purchase, you may be able to pay using major credit or debit cards and other supported payment methods.
Please contact us immediately at info@goplexy.com if you notice an incorrect shipping address.
We may be able to update the address if the order has not yet been shipped. Once an order has been shipped, we may not be able to change the delivery address.
Customers are responsible for providing accurate and complete shipping information.
If you need to cancel an order, please contact us as soon as possible at info@goplexy.com.
We will make reasonable efforts to accommodate cancellation requests before an order is shipped. Once an order has been shipped, cancellation may no longer be possible and you may need to follow our return procedure.
Orders are generally processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.
Simply browse our products, select the product you would like to purchase, add it to your shopping cart, and proceed to checkout.
Please review your shipping and billing information carefully before completing your order.
Returns & Exchanges
We offer a 7-day return policy.
You have 7 days from the date you receive your item to request a return.
Items generally need to be unused, unworn, in their original condition, and accompanied by original packaging and applicable tags or accessories.
Please contact info@goplexy.com before sending an item back.
Please include:
- Your order number
- The product you would like to return
- The reason for the return
- Photos or other information if requested
If your return is approved, we will provide you with return instructions.